Frequently Asked Questions
Everything you need to know about your ROC Boots journey.
How do I know which size to order?
We recommend checking our comprehensive size guide located on each product page. Our boots generally follow Australian/US sizing, but if you are between sizes, we suggest sizing up for the best fit.
What is your return policy for change of mind?
We offer returns on full-price items within 30 days of purchase, provided the boots are in original, unworn condition with all packaging intact. Please note that sale items are eligible for store credit only.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days depending on your location. All orders are dispatched from our Sydney warehouse.
Do you offer international shipping?
Yes, we ship worldwide! International delivery times vary by zone, usually ranging from 7-14 business days. Shipping costs and duties are calculated at checkout.
Are ROC Boots made from genuine leather?
We use a variety of high-quality materials including premium leathers and high-grade vegan alternatives. Specific material details can be found in the 'Product Specifications' section of each individual style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for flexible interest-free installments.